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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Virginia Routzahn

June 12, 2026

5  out of  5
rating by Virginia Routzahn
"Changing our auto insurance to Staye Farm was an easy experience. The agent took care of everything since I'm not too internet savvy."
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Lourdes Acevedo

May 22, 2026

5  out of  5
rating by Lourdes Acevedo
"Daniel helped us navigate the whole home owners insurance to get the best price and coverage. Thank you so much for helping us during this confusing process."
We responded:
"Lourdes, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Raquel McConnico

May 22, 2026

4  out of  5
rating by Raquel McConnico
"Daniel has been very helpful and professional. I appreciate him sharing his vast knowledge with me as it relates to my policy."
We responded:
"Thank you for your thoughtful 4-star review, Raquel. We are pleased to hear that you had a positive experience with us here on State Farm Agent Carla Fenzel’s Team. Should you have any suggestions on how we can improve further, please do not hesitate to share your feedback. "
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stormy clouds

May 21, 2026

5  out of  5
rating by stormy clouds
"All good"
We responded:
"We are grateful for your 5-star review, stormy! Thanks for taking a moment to share your positive rating of State Farm Agent Carla Fenzel’s Team here in Jacksonville . "
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Juicy Riffs

May 20, 2026

5  out of  5
rating by Juicy Riffs
"Daniel was awesome and efficient, and mu policy even though equal to that of my Geico policy, was less than half the price, I am cery happy with State Farm!"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Carla Fenzel’s Team here in Jacksonville . "
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Patricia Medlock

May 19, 2026

5  out of  5
rating by Patricia Medlock
"They are waaaay above average. Most helpful I’ve ever dealt with."
We responded:
"Thank you for sharing your experience Patricia, we appreciate you!"
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Geisel Tormo

May 12, 2026

5  out of  5
rating by Geisel Tormo
"My experience with the State Farm Insurance Agent was unparalleled and wonderful. The person who assisted me—Daniel Gomez—was very attentive and extremely patient in clarifying all my questions."
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Carla Fenzel’s Team. "
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thehnicchamp

May 11, 2026

5  out of  5
rating by thehnicchamp
"I spoke with Julie about adding coverage to another vehicle and giving me a quote for my children as well Julie was polite nice very helpful and explained in detail on certain wording I wasn't clear on I really appreciated her time and service"
We responded:
"Thank you for sharing your experience with Julie, we think she is great too!"
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Qunnia Hatch

May 6, 2026

5  out of  5
rating by Qunnia Hatch
"I have had insurance coverage for home and auto for many years with State Farm. This company is the best. I have to give a shout out to Julie R. she is so patient, kind, knowledgeable and helpful to all your policy needs. Thanks to Carla for having a wonderful staff/team. It is so pleasing to work with you all."
We responded:
"Qunnia, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Carla Fenzel’s Team!"
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JMR

May 1, 2026

5  out of  5
rating by JMR
"Spoke with Ms. Julie about my bill and she was very patient and explained it throughly. I knew she wasn’t a chat bot from her pleasant demeanor. Good to know you can still talk to a human who cares about resolving you issues."
We responded:
"JMR, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Melissa Ryals

April 28, 2026

5  out of  5
rating by Melissa Ryals
"Great service, great prices."
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Carla Fenzel’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Jacksonville ."
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Erika Rodriguez

April 9, 2026

5  out of  5
rating by Erika Rodriguez
"Working with Daniel Gomez at State Farm was such a positive experience. He was incredibly patient and went above and beyond to make sure I understood every part of the process. Daniel took the time to answer all my questions thoroughly, making what could have been a complicated task feel completely smooth and stress-free. If you're looking for someone professional and easy to talk to, I highly recommend reaching out to him!"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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diana

April 3, 2026

5  out of  5
rating by diana
"very helpful and efficient"
We responded:
"Thanks so much for the amazing review, Diana! We really appreciate your support here in Jacksonville . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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Maray

April 3, 2026

5  out of  5
rating by Maray
"Daniel Gomez was very nice he explained step by step and helped until I had everything right for my insurance. Thank you so much!""
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Carla Fenzel’s Team here in Jacksonville . "
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alex batista

March 26, 2026

5  out of  5
rating by alex batista
"Had a great experience with State Farm thanks to Richard San Juan. He was super helpful, patient, and made everything easy to understand. He took the time to answer all my questions and made the whole process smooth and stress free. Definitely recommend working with him if you get the chance."
We responded:
"Thank you so much for the 5-stars, alex! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Luciana Pyle

March 16, 2026

5  out of  5
rating by Luciana Pyle
"Carla was patient and explained to me step by step and helped until I had everything right for my car insurance. Thank you so much!"
We responded:
"Thank you for taking the time to leave such a great review, Luciana. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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olazabal

February 28, 2026

5  out of  5
rating by olazabal
"Servicio excelente Great Service, a100%, recommend State Farm on Merrill Road in Jacksonville"
We responded:
"Thank you so much for the 5-stars, olazabal! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Nancy Jourdan

October 23, 2025

5  out of  5
rating by Nancy Jourdan
"WOW! I’m still in shock (in a VERY happy way!) at the car insurance rate I just received from State Farm (Julie Regueiro), office ran by Carla Fenzel in Jacksonville, FL. Over the phone, and for 2 days, Julie spent as much time as I needed in helping me understand what I did and did not need for my vehicle coverage. And at my age, and being on a very tight budget like so many of us nowadays, I thoroughly appreciated that! She went over my pervious policy that was through a different company, which will remain nameless, and through her knowledge and expertise, Julie was able to cut my yearly car insurance bill in HALF! YES, you read that right, IN HALF!!! She discovered and explained things my previous policy holder hid/withheld from me. We need more customer service oriented personnel like Julie Regueiro that truly care about people’s needs! ESPECIALLY in times like these! Julie Regueiro, you went ABOVE and BEYOND in helping me, and words alone cannot express my SINCEREST gratitude to you! You are a STAR!!! I HIGHLY recommend Carla Fenzel's Jacksonville, FL State Farm office! Thank you SO VERY MUCH Julie Regueiro !!!"
We responded:
"Thank you so much for your heartfelt and detailed review! We are thrilled to hear about your positive experience with Julie. She is truly dedicated to providing personalized service and making sure our clients understand their coverage while saving money—especially in challenging times. Your kind words mean the world to us and motivate us to continue going above and beyond for every customer. We sincerely appreciate your recommendation and look forward to serving you in the future. Thank you again for trusting us with your car insurance needs!"
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Toni Howard

August 19, 2025

5  out of  5
rating by Toni Howard
"This was my first time buying insurance on my own Carla made the process smooth and answered all of my questions and walked me through my next steps. Adulting 0/10 but Carla 10/10"
We responded:
"Thank you so much for your kind words! It was a pleasure to help you! "
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Deborah Kent

August 18, 2025

5  out of  5
rating by Deborah Kent
"I am recommending Carla Fenzel State Farm Agent for your insurance needs. Customer service was great and the price beat all competitors!!"
We responded:
"5-stars from Deborah! Thank you for leaving a review! "
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Lisandra Ortiz

August 6, 2025

5  out of  5
rating by Lisandra Ortiz
"La mejor Carla me ayuda en todo siempre está dispuesta en ayudarme y me responde los mensajes rápido gracias"
We responded:
"Hola Lisandra, gracias por dejarnos reseña!"
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H.K. Kim

July 3, 2025

5  out of  5
rating by H.K. Kim
"Repeat customer. Julie is amazing!"
We responded:
"Hi Kim, we agree Julie is great! Thank you for leaving a review!"
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Yereni Darias Rodríguez

June 17, 2025

5  out of  5
rating by Yereni Darias Rodríguez
"Gracias a Yuselis por tan linda forma de tratarme excelente profesional"
We responded:
"Hola Yereni, muchas gracias por dejar una reseña!"
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Virginia Bahnsen

June 14, 2025

5  out of  5
rating by Virginia Bahnsen
"Alicia was absolutely by far easy to work with. No matter how many emails I sent she responded. Very good experience especially how Della porta group treated us after 17 years. Alicia made us feel we could trust again. So thank you Alicia. I will ne recommending you for sure"
We responded:
"Hi Virginia, thank you for taking the time to leave a review. Alicia always goes the extra mile for our customers :). "
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Dm Buscaglia

June 12, 2025

5  out of  5
rating by Dm Buscaglia
"If you need life insurance, you need to see Julie and Danny . They are the best , made it so easy for me. I am so happy to have them as my go to for all our insurance needs!"
We responded:
"Hi Ms. Buscaglia, thank you for allowing us to help with your insurance needs!"